Shipping Policy

1. Where we deliver

We currently deliver only to the following Faridabad pincodes:

121001, 121002, 121003, 121004, 121005, 121006, 121007, 121008, 121010, 121012

If your pincode is not on this list, checkout will show that the location is not serviceable and the order cannot be placed. We are adding more areas over time.

2. Shipping charges

Shipping is FREE for every order delivered to the pincodes listed above. There are no hidden delivery charges.

3. Delivery time

Orders are delivered the same day to within 2 days after our team confirms your payment. We will contact you on the phone number you provided if there is any delay. Delivery times are estimates and may be affected by weather, traffic or other events outside our control.

4. Order confirmation

After you pay and submit your order, our team verifies the payment, which may take a short while during business hours. Dispatch is arranged only after the payment is verified.

5. Frozen delivery

ProGrain Chaap is a frozen product and is packed and delivered to keep it frozen. Please make sure someone is available to receive the order and put it in the freezer (-18°C or below) straight away. If the product arrives thawed or damaged, see our Refund Policy.

6. Address and contact details

Please enter a complete address with landmark, and a working mobile number. If the delivery person cannot reach you or the address is wrong or incomplete, delivery may be delayed or fail. A frozen order that cannot be delivered because of incorrect details or because no one is available may not be eligible for a refund.

7. Tracking and support

For the status of your order, message us on WhatsApp at +91 78383 25005 with your order ID.